Mortgaging My Soul, Once Again

So, an insured called me and just straight up pissed me off today.  If she would have been at the office I may have slapped her to knock some sense into her.  So, lets set the stage, shall we?  So, she had a claim a wee over a month ago on her home, wind damage basically.  So, the insurance company has been screwing around as far as payment and getting the claim adjusted.  So, she's been calling me, I've been calling the insurance company, going round and round, trying to get things straightened out.  So, she called the other day and I looked on their website and it was showing that there was a payment sent out to them.  However, it wasn't as much as she thought it was gonna be.  So, there was nothing that I could do, since I only had access to the amount, so I gave her the adjuster's name and phone number and suggested that she call him and figure out what was going on.  So, she did, and all was right in the world.  Until today.  So, she called earlier this afternoon and said that they got the check today but the check was made out to her and her husband and two banks that have a mortgage on her home.  She asked what that was all about and I said that it was common practice with large claims to list everyone that has an interest in the home on the check.  I told her that she can try to take it to the bank and have it deposited in her account, but I wasn't sure if they would do it.  Fine.  Again, pease is throughout the land.  And then she called near the end of the day and, sure enough, it was the end of the world and partially my fault.  She went to the bank and they didn't allow the check to be deposited without all of the signatures.  So, apparently she called the adjuster and he said that she did need the signatures and there wasn't really anything that he could do.  So, then she called me and, apparently, I haven't been doing enough to keep her happy and what is she supposed to do with the check?!  I told her that, apparently, she would need to have the banks sign off on the check.  Well, her banks aren't local ones, national ones.  So, I told her that she should probably call her banks and get an address and a contact person to get the check signed.  O' My God, you thought I was asking her to do backflips while being preggy.  She started rambling on about how she didn't know how to get in contact with the banks (like they don't have an 800 number for the banks on her payment book?) and what not.  Then she started saying how, when Sigler's had her business, everything went smoothly, but now, since we have it, this whole claim has been a mess and we're not helping.  So, I was like, "Well, do you want me to call the banks for you and mail the check out for their signatures?"  She then said that she can make the call herself.  So, I then said, "Well, what exactly do you want me to do?"  And, she was like, "Help Me."  Ok...I'll beat you until you cry.

So, she was like, "I'm tired of doing all of the leg work, that's your and the insurance company's job.  You handle it and call me tomorrow."  Yea, OK.  So, apparently the threshold for listing the banks on the checks is 5,000.  So, I called and left a voicemail for the adjuster and asked him, if she sends the check back, if he can cut two checks so that she can bypass the banks and all of that and to call her. So, we shall see if she calls me back tomorrow in a frenzy, telling me I'm worthless. 

It's just like, what am I supposed to do?  It's not my fault how the insurance company does it, it's not the adjuster's fault as it's the company's protocal.  So, there's nothing that I could do to make this process go any faster or what not.  I told her that, "Well, I can talk with the adjuster and see if there's anything that can be done, but I can't really make any promises 'cause it's out of my control."  Needless to say, she wasn't too pleased and I'm not too sure that there was anything that I could do.  At one point, she asked me what I think she should do.  I told her, "Well, you have your check, send it to the banks, have them sign it, and you'll have your money."  She didn't like that suggestion. 

*sighs*  I just don't know what I'm gonna do with these people anyways....